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MCFLS Office & Operations

O-09 Offline Circulation Transaction Messages

O-09 OFFLINE CIRCULATION TRANSACTION MESSAGES

1. What does the information on error/informational messages mean?

An example of the display is shown below, and a list of possible messages with an explanation

pccirc.gif (7216 bytes)

2. List of Error/Informational Messages

PC-Circ transaction file messages can be divided into three categories:

  • Informational Messages: Transaction Denied
  • Informational Messages: Transaction Not Denied
  • Internal Error Messages

A. Informational Messages: Transaction Denied

When one of the following messages appears in the PC-Circ transaction file, the attempted check-in,
check-out, or renewal has been denied for the specified reason. Follow the procedurelisted with each
message. 

illegal barcode
       Barcode does not conform to standard barcode pattern.

arrow.gif (892 bytes)  If possible, locate the correct barcode, and do the check-out manually.

no item/patron record found with tagfield <barcode>
        The keyed barcode could not be found in the database.

arrow.gif (892 bytes)  Use Sierra circulation to find the correct barcode. Then do the check-out manually.

multiple item/patron record found with tagfield <barcode>
        The keyed barcode occurs in more than one record.

arrow.gif (892 bytes)  Sierra circulation to find the correct barcode. Then do the check-out manually.

item is checked out. This checkout denied
        The item has already been checked out. Thesystem ignores this check-out. This situation
        may arise when the check-out transactions for an item are processed out of
        order or when there are multiple, successive check-outs for the same
        patron/item combination.

arrow.gif (892 bytes)  Use Sierra Circulation to check the PATRON# field for the record number
        of the patron to whom the item is currently checked out. The Patron record number in
        the PATRON# field probably will not match thepatron listed in the display of
        error/informational messages. If this is thecase, manually check the item in, and then
        check it out to the patron listed with theinformational message.

Invalid checked out time in file; checkout ignored
        This message can occur in a number of possiblesituations:
            1.The check-out transaction in the file is earlier than the LCHKIN time in the Item record.
            2.The check-out transaction in the file is earlier than the OUT DATE in the Item record.
            3.The due date in thetransaction file is earlier than the LCHKIN time in the Item record.
            4.The due date in thetransaction file is earlier than the OUT DATE in the Item record.
        These situations may arise when the check-inand check-out transactions for an item are
        processed out of order or when there aremultiple, successive check-ins and check-outs
        for the same patron/item combination. Thismessage may also occur if the PC has the incorrect time.

arrow.gif (892 bytes)   Check the system time on the PC and/or Sierra Circulation to check the STATUS of the Item record. Determine whether or not you need to check the item in or do the check-outmanually.

failed to determine loan rule
        The system does not contain a loan rule withthe specified PTYPE/ITYPE combination
        from the records.

        arrow.gif (892 bytes)  Call MCFLS.

unable to locate patron block information
        The PTYPE from the Patron record does not existin the patron blocks file.

        arrow.gif (892 bytes) Call MCFLS..

expected <type>; found <type>
        A barcode entered for an item ('i') or patron('p') turned out to be associated with a
        different record type.

        arrow.gif (892 bytes)  Use Sierra Circulation to find the correct record type. Do the check-out manually.


B. Informational Messages: Transaction Not Denied

When one of the following messages appears in the PC-Circ transaction file, the attempted check-out, or renewal has not been denied.

put item on hold shelf for <patron>
item is on hold for <patron>
item is 'missing' and has been cleared
item is IN TRANSIT and has been cleared
item is billed and has been cleared
Item has a hold to be picked up at the specified location.
item is for Library Use Only. Checking out anyway
Item has a hold to be picked up at another location.
Record is recently checked out/in
There are consecutive check-outs recorded for the same item.
item is status <status>. Checking out anyway

C. Internal Error Messages

Follow the steps listed with each message. If you are unable to correct the error, call MCFLS.

unable to check in item at this time
        Patron record is busy, deleted, or does not exist. 

        arrow.gif (892 bytes)  Record may be busy: Try to freethe record using Sierra Circulation (Admin > Free Records in Use). If you are unable to do so, call MCFLS.

        arrow.gif (892 bytes)  Record may have been deleted ormay not exist
        Try to retrieve the Patron record using Sierra Circulation. If you can
        retrieve the Patron record, call MCFLS. Otherwise, you may be attempting to
        circulate material for a patron that has been removed from the database. You will need
        to key a record for this patron and then do the check-out manually.

unable to load -- <reason>
        <reason> is one of the following: 

        arrow.gif (892 bytes) deleted on <date>
        Try to retrieve the Item record using . If you can retrieve the Item record, call
        MCFLS. Otherwise, you may be attempting to circulate material that has
        been removed from the database.

        arrow.gif (892 bytes) does not exist
        Call MCFLS

unexpected end of line

        arrow.gif (892 bytes) Call MCFLS.

illegal instruction

        arrow.gif (892 bytes)  Call MCFLS