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MCFLS Office & Operations

Emergency Help Desk Assistance

O-01 MCFLS EMERGENCY HELP DESK 

An emergency is a system problem of a critical nature that requires immediate MCFLS intervention. Examples:

  • An interruption of service for staff using Sierra and/or patrons using CountyCat (Encore) where all work stations are down.
  • A network outage or connection issue that persists beyond 15 minutes especially if a power outage took place.
  • The MCFLS web page, email or another network service maintained by MCFLS is completely down.
     

DURING NORMAL BUSINESS HOURS - 7:30am-5:00pm MON-FRI

  1. Contact the MCFLS Helpdesk via phone at 414-286-3520.
  2. Check for a MCFLS-specific text message and email relating to an unscheduled network or system outage.
  3. If you have not received information within a half hour, contact the MCFLS help desk at 414-286-3520 again providing your name, library and a brief description of the issue.
  4. If you are unable to reach any MCFLS staff, call the off-hours extension at (414) 286-3923
  5. Staff may also want to contact another library to inquire if it is experiencing the same problem.
     

FOR EVENINGS - AFTER 5:00pm MON-FRI and SAT-SUN

Call the off-hours number which is 414-286-3923.  MCFLS Tech Staff rotate this responsibility on a weekly basis responding, at most, within 15-30 minutes of receiving a call. 

 

OPTIONAL - two postcard handout to print out for use at your library.