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Sierra Training

Staff Instructions for Sierra Install

Staff Instructions for Sierra Installation

If you need to reinstall Sierra, first uninstall the application from the Control Panel > Apps & Features. Then make sure you delete all of the contents within the Sierra Desktop app folder on your computer. Reboot the machine, then reinstall the program using the links above. 

A quick way to tell the Windows platform for the computer you are installing software on (for PCs), is to click the Window button on the keyboard (or just start typing in the window near the Start button), and enter the word "system." Select the option that says only System (not System Information, etc.). A dialog box from the Control Panel should appear with the operating system type information.

Best practices for troubleshooting Sierra client 

  • Sometimes staff report a problem where Sierra (SDA) seems to launch but never opens or disappears. You can try to open the application again. You might restart the computer. You might try clearning the jar cache folder. Read below for how to do that.
  • If you are having a lot of problems with Windows 7 or 8 you may want to try the following but reach out to MCFLS first: 
    • Using the two files above, stop when you get to the step where you are going to open install.exe. At this point, right click once and choose Properties. From Properties, select the Compatibility tab. Now check the box next to "run this program in compatibilitiy mode for:" and select Windows 7 from the dropdown box. Then click "Ok."  At this point, go back to the Downloads folder and double-click the install.exe file to run it. Then follow the rest of the steps under the Sierra installation instructions.

I try and click the link to get the Sierra Desktop app file above but I receive this error: "Unable to open http://countcat.mcfls.... Cannot Download the information you Requested."

This may happen when you try and open a link from within a Microsoft Office program.  It may be that it wants to use The Edge or Internet Explorer (web browser). To fix this, the easiest thing is to try and directly plug it into another web browser's address box. If that still doesn't work, follow the steps found here under 'adding the internet subkey to the registry and setting the value data.'


Staff may want to empty the Jarcache. 

  • Close all open Sierra (SDA) windows
  • Open the folder the SDA is installed to (often 'c:/Sierra Desktop App')
  • Open the folder called 'jarcache'
  • Select everything in the folder (CTRL+A) and delete it
  • Restart the SDA and have the client download new jars from the server which is normal

Staff may want to allocate more memory to the Java client to resolve problems with the application when running large, memory-intensive activities such as the fund activity report, working in and finishing large invoices, performing fund changes in fiscal close, global update, running large create lists searches. Set the maximum heap size to a higher value should hopefully allow the client to run without slowing it down. Make this change on any affected workstation. 

  • Navigate to the directory where the SDA is installed. It is typically installed in c:\Sierra Desktop Application on Windows machines.
  • Find the iiirunner.lax file and open it with a text editor such as notepad.
  • Find the line<number> (there will be some number after the '=').
  • Change the number to something larger. This number represents the max heapsize in bytes, so remember that (bytes /1024) / 1024 - Mbytes. Maybe something like 536870912.
  • Save the iiirunner.lax and restart the Sierra Desktop app for the changes to take place.
  • Reach out to MCFLS.