ProQuest has a Status of Operations page staff may consult.
9/11/19: DPI has reported that Auto Graphics has brought BadgerLink back online.
9/11/19: Some libraries who have items processed by Baker and Taylor before shipping have encountered a new difficulty. Apparently, the processing has moved to a secondary warehouse, but not all materials given by the library have been moved in accompaniment. Specifically, the item barcodes may take a long time to transfer, which is causing a bottleneck for new items. If your library has items processed by Baker and Taylor, please consider contacting your rep there.
Maintenance will take place by the company between the 21st August and 31st October 2019. During the maintenance period, MCFLS and MPL libraries will lose access to collectionHQ on one occasion, between 6pm and 8am local time. MCFLS and MPL's Collection HQ contacts will an advance notice of the specific date and time when the given account will be impacted. Those contacts are Jen Schmidt and Karli Pederson.
Important notes and bug information is listed on the staff support page dedicated to Hoopla. As of June 2019, the company has confirmed that there is a known issue with Hoopla for Apple devices (and some Android devices) where the app does not work in LANDSCAPE mode. There is no time frame yet on when a fix will be available.
See Sierra Upgrades
Staff may check the OverDrive Status page to see if that resource is currently operational or not.
10/17/19: Libby has added a dark mode for both iOS and Android devices. For Android users, it is compatible with Android 10. If you have the dark theme selected on your device, Libby will automatically enter dark mode. Dark mode replaces white background aspects with black to reduce eye strain.
9/26/19: OverDrive for Mac is available and supported for Snow Leopard through Mojave (OS 10.6 - OS 10.14). Users who update to Catalina will not be able to download and transfer mp3 audiobooks using OverDrive for Mac. Instead, those users should download and make use of the Libby application.
9/3/19: The Operating System field on the WPLC OverDrive Support Form isn't working - data entered by patrons was not being relayed to the email recipient of the form. WPLC is looking into correcting the problem but it turns out to be a little thornier than anticipated. The blank "Operating System, if applicable" line will still appear in the emails sent from the form, but the field has been removed from the support form for patrons. So, if it's appropriate, you'll need to ask patrons in your replies which operating system they are using.
8/19/19: We are expecting a few changes to the log-in page for OverDrive to be implemented later today:
Users will still be able to sign in with their associated cards (all options required this previously). Also included on the page will be new sign-in help links.
MCFLS is migrating to a new CountyCat mobile catalog app from the company Communico. For more information including the Fall 2019 implementation timeline, go to MCFLS News.
The Administrative and patron-facing sites will be down for maintenance on Monday, December 16, 2019. The process will begin at 5 a.m. ET and take three hours or less.