ProQuest has a Status of Operations page staff may consult.
9/11/19: DPI has reported that Auto Graphics has brought BadgerLink back online.
9/11/19: Some libraries who have items processed by Baker and Taylor before shipping have encountered a new difficulty. Apparently, the processing has moved to a secondary warehouse, but not all materials given by the library have been moved in accompaniment. Specifically, the item barcodes may take a long time to transfer, which is causing a bottleneck for new items. If your library has items processed by Baker and Taylor, please consider contacting your rep there.
Important notes and bug information is listed on the staff support page dedicated to Hoopla. As of June 2019, the company has confirmed that there is a known issue with Hoopla for Apple devices (and some Android devices) where the app does not work in LANDSCAPE mode. There is no time frame yet on when a fix will be available.
See Sierra Upgrades
Staff may check the OverDrive Status page to see if that resource is currently operational or not.
12/16/19: After a survey indicating most libraries favor it, the WPLC is strongly considering a boycott of the embargoed Macmillan ebook titles. A final decision will be made on December 23rd, 2019.
12/12/19: New push notifications are available for OverDrive. These can be easily managed in Libby to be either an alert in the app, an email, or no notification. The notices are available for when a loan is expiring or has expired; when a hold is ready, when it is lapsing, and when it has lapsed; as well as when there is a new Learn Libby tour available.
10/17/19: Libby has added a dark mode for both iOS and Android devices. For Android users, it is compatible with Android 10. If you have the dark theme selected on your device, Libby will automatically enter dark mode. Dark mode replaces white background aspects with black to reduce eye strain.
9/26/19: OverDrive for Mac is available and supported for Snow Leopard through Mojave (OS 10.6 - OS 10.14). Users who update to Catalina will not be able to download and transfer mp3 audiobooks using OverDrive for Mac. Instead, those users should download and make use of the Libby application.
9/3/19: The Operating System field on the WPLC OverDrive Support Form isn't working - data entered by patrons was not being relayed to the email recipient of the form. WPLC is looking into correcting the problem but it turns out to be a little thornier than anticipated. The blank "Operating System, if applicable" line will still appear in the emails sent from the form, but the field has been removed from the support form for patrons. So, if it's appropriate, you'll need to ask patrons in your replies which operating system they are using.
MCFLS is migrating to a new CountyCat mobile catalog app from the company Communico. For more information including the Fall 2019 implementation timeline, go to MCFLS News.
The Administrative and patron-facing sites will be down for maintenance on Monday, December 16, 2019. The process will begin at 5 a.m. ET and take three hours or less.